1. Introduction
1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. No Roads Expeditions has therefore adopted data protection policies with respect to your privacy and security. No Roads Expedition's Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the 10 National Privacy Principles (extracted from the Privacy Act 1988).
1.2 In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at [email protected]
1.3 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of No Roads Expeditions.
1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
2. What Information Do We Collect?
No Roads Expeditions collects different information about you at different times. There are 4 broad categories of information that we collect from you:
2.1 Information we require to supply our services. When you first sign up or contract with No Roads Expeditions for our services, or when you make an inquiry about our services, we request information such as your name, telephone number, email details.
2.2 Non personally identifying information. In addition to the information you specifically provide above, No Roads Expeditions operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
We also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID's. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
2.3 Other demographic information. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of No Roads Expedition's products and services.
2.4 Personal information stored on a web site managed by No Roads Expeditions. This information, whether voluntarily provided or not, will not be used or released by No Roads Expeditions in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your personal information to operate our web site and deliver our services to you.
3.2 When you book with No Roads Expeditions for our services or make enquiries of our services, you will be requested to provide your consent to us to send promotional material to you. If you consent to receipt of promotional material, we will use your personal information to provide you with promotional material. You may stop the delivery or "opt out" of future promotional email from No Roads Expeditions by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
3.3 We will treat all information we collect from you as strictly confidential. No Roads Expeditions does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to No Roads Expeditions including of spam filter operators) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.4 We will disclose your personal information, without notice or your consent, only:
4. Security
4.1 No Roads Expeditions has implemented security features in our database to protect your personal information from unauthorised access. We maintain our websites in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
4.3 If you do not wish to provide your credit card details over the Internet when booking an expedition with No Roads Expeditions you can download and complete the "booking form" available from our Head Office or online at www.noroads.com.au.
5. Other Disclosure By You
5.1 You might provide personal information through your participation in message boards, email exchanges accessed via our web sites, or another service provided by No Roads Expeditions. This information is public and immediately available to anyone who has access to such a site; it is not private. No Roads Expeditions urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.
5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
6. How To Access and Correct Your Personal Information
6.1 From time to time you may need to update your personal information. The systems that collect personal details will also allow you to change them.
7. Children's Privacy
No Roads Expeditions does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the Internet.
8. Complaints
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer [email protected]. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.
1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. No Roads Expeditions has therefore adopted data protection policies with respect to your privacy and security. No Roads Expedition's Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the 10 National Privacy Principles (extracted from the Privacy Act 1988).
1.2 In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at [email protected]
1.3 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of No Roads Expeditions.
1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
2. What Information Do We Collect?
No Roads Expeditions collects different information about you at different times. There are 4 broad categories of information that we collect from you:
2.1 Information we require to supply our services. When you first sign up or contract with No Roads Expeditions for our services, or when you make an inquiry about our services, we request information such as your name, telephone number, email details.
2.2 Non personally identifying information. In addition to the information you specifically provide above, No Roads Expeditions operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
We also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID's. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
2.3 Other demographic information. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of No Roads Expedition's products and services.
2.4 Personal information stored on a web site managed by No Roads Expeditions. This information, whether voluntarily provided or not, will not be used or released by No Roads Expeditions in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your personal information to operate our web site and deliver our services to you.
3.2 When you book with No Roads Expeditions for our services or make enquiries of our services, you will be requested to provide your consent to us to send promotional material to you. If you consent to receipt of promotional material, we will use your personal information to provide you with promotional material. You may stop the delivery or "opt out" of future promotional email from No Roads Expeditions by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
3.3 We will treat all information we collect from you as strictly confidential. No Roads Expeditions does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to No Roads Expeditions including of spam filter operators) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.4 We will disclose your personal information, without notice or your consent, only:
- if we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
- to protect and defend the rights or property of No Roads Expeditions;
- if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
- to contractors providing licensed collections services, credit card payment processing, who comply with our privacy and security policies;
- if we sell our business or part of it; and
- in extreme circumstances, to protect the personal safety of users of No Roads Expeditions's services, its web site, our staff or the public.
4. Security
4.1 No Roads Expeditions has implemented security features in our database to protect your personal information from unauthorised access. We maintain our websites in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
4.3 If you do not wish to provide your credit card details over the Internet when booking an expedition with No Roads Expeditions you can download and complete the "booking form" available from our Head Office or online at www.noroads.com.au.
5. Other Disclosure By You
5.1 You might provide personal information through your participation in message boards, email exchanges accessed via our web sites, or another service provided by No Roads Expeditions. This information is public and immediately available to anyone who has access to such a site; it is not private. No Roads Expeditions urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.
5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
6. How To Access and Correct Your Personal Information
6.1 From time to time you may need to update your personal information. The systems that collect personal details will also allow you to change them.
7. Children's Privacy
No Roads Expeditions does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the Internet.
8. Complaints
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer [email protected]. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.